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❓ Frequently Asked Questions (FAQ)

💡 What materials can you engrave?

We work with both CO₂ and fiber laser technology, which allows us to engrave across a wide range of materials:

  • CO₂ Laser: Ideal for wood, acrylic, glass, leather, rubber, ceramic, stone, and coated metals.

  • Fiber Laser: Perfect for bare and anodized metals like stainless steel, aluminum, brass, copper, and titanium.

Each process is chosen to match your material, ensuring professional, long-lasting results.

🕒 Turnaround Time

Most orders are completed within 5–10 business days, depending on size and complexity. Larger or fundraiser orders may take a bit longer, but you’ll always get a clear timeline before production begins.

In some cases, next-day turnaround may be available — especially if the item is already in stock or if it’s a personal item dropped off by the customer for engraving.

💬 Personalization

Nearly every product we make can be personalized with names, logos, dates, or special messages — because every detail matters.

🧼 Product Care

  • Tumblers: Hand wash only.

  • Sand-Carved Glassware: Hand washing recommended.

  • Wood Items: Wipe with a damp cloth; avoid soaking.

 

📦 Shipping & Pickup

We offer local pickup in Middletown, NJ and nationwide shipping across the U.S. Once your order is complete, we’ll provide pickup details and tracking information.
For larger or group orders, local delivery may be arranged to make fulfillment easier for fundraisers, schools, or bulk customers.

🤝 Fundraising Programs

We partner with schools, PFAs, and community groups to create easy, high-quality fundraising programs.
Recent partners include Middletown Village Elementary, River Plaza Elementary School PFA, Monmouth United Soccer Club, and Liv Like a Unicorn Foundation.

🧠 What Makes Us Different

Our laser engraving delivers precision, while our sand carving creates a deeper, frostier finish on glassware that’s unmatched in quality.

But what truly sets us apart is our customer service, attention to detail, and willingness to help you achieve the perfect result. We take the time to understand your vision, answer questions, and ensure every project looks exactly how you imagined — professional, polished, and personal. Whether it’s a single gift or a full fundraiser, we’re committed to making every order exceptional.

⚙️ Equipment Used

At Laser This (or That), we take pride not only in craftsmanship but also in using professional-grade equipment to ensure every project meets the highest standard of precision and quality. Our studio is powered by:

  • AP Lazer 4024LR (100-Watt CO₂ Laser) — For large-format engraving and cutting on wood, acrylic, glass, and coated metals.

  • xTool F1 Ultra Diode and Fiber Laser — A dual-purpose system offering speed and flexibility for both metal and non-metal materials.

  • Lens Digital PiBurn Omni Rotary Device — Allows flawless engraving on cylindrical items such as tumblers, glasses, and mugs.

These tools give us the versatility to engrave, cut, and personalize an extensive range of materials — from fine glassware to heavy metal — with consistent, professional results every time.

💳 Payment Options

We accept Venmo, PayPal, Zelle, and major credit cards. Fundraiser and bulk orders can be invoiced directly.

💳 Why Don’t You Accept Payments Directly

on the Website?

At Laser This (or That), every order is custom-made, and pricing can vary depending on personalization details, materials, and quantities.


To make sure each order is accurately priced and that all engraving details are correct before payment, we prefer to review your order first.

Once your order is reviewed and finalized, an invoice will be emailed to you for secure online payment through your preferred method — Venmo, PayPal, Zelle, or major credit card.

 

This process ensures that:

  • ✅ You only pay for the correct items and personalization options.

  • ✅ There are no unexpected charges or errors.

  • ✅ Each project receives personal attention before production begins.

By handling payments this way, we maintain the high level of accuracy, transparency, and customer service our customers have come to expect.

❓ Still Have Questions?

Reach out anytime at Chris@LaserThisOrThat.com or message us on Facebook or Instagram — we’re always happy to help.

✨ Laser This (or That) — We Make Things Personal.

📞 Contact & Custom Orders

Let’s Make Something Personal Together.

Have an idea in mind or don't see it listed here? Whether it’s a one-of-a-kind gift, a custom business project, or a fundraiser, we’d love to bring your vision to life.

📩 Email: Chris@LaserThisOrThat.com
📍 Location: Middletown, New Jersey
📱 Follow Us: Facebook & Instagram — #LaserThisOrThat

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